Joseph Voyles is a Director in PwC’s Analytics practice and leads the U.S. A.I. Innovation Lab. His work includes developing analytics solutions that apply artificial intelligence to address a broad range of strategic and operational issues healthcare, insurance, financial services and automotive industries. This includes applying machine learning and unstructured data analysis techniques to explore customer complaints, uncover operational inefficiencies, and detect fraudulent consumer activities. Joseph has also helped establish PwC ‘s Big Data analytics capabilities by leading emerging analytics technology pilots and designing natural language processing and artificial intelligence platforms.